Electrosonic, Inc.
  • Operations - Production
  • Burbank, CA, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, and Life Insurance • Company Matched 401k Plan • Vacation and Sick Time Off • Holiday Schedule


At Electrosonic, we're on a mission. A mission to design, build and support innovative technology solutions that create lasting experiences where people live, work, and play. We're looking for passionate, dedicated game changers to join our team and drive the future of Electrosonic. Think you have what it takes? Read on...

Questions:

  1. Do you consider yourself to be detail-oriented and quick on your feet?
  2. Do you thrive on troubleshooting 'in the moment' issues?
  3. Do you yearn to be the one people rely on the most?

The Position:

With a position at Electrosonic Inc., you join a team that provides cutting-edge solutions for world-class service. Electrosonic is made up of passionate, super-smart, energetic people, who will challenge and inspire you every day. Do you want to be part of something exciting and unique? Then please join us!

We are looking for an AV Technician located at our customer site in Burbank, CA. This position reports to the Client Support Manager.

The AV Technician will be based on-site and will provide on-site engineering services to include troubleshooting, installation, and maintenance of electronic communication systems including but not limited to video conferencing, audiovisual, projection, pro audio, video control.

Responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of audiovisual, video conference, display, and presentation technologies.

This role requires a detail-minded, technically skilled individual with strong customer service and problem-solving skills; able to multi-task and think quickly on your feet in a fast-paced environment. You need to be able to follow procedures and checklists but have the confidence to improvise when and where needed.

Key Responsibilities

AV Technician TIER 1

  • Able to identify and describe typical systems, their components, cables, and terminations used in AV systems
  • AV System knowledge gained in service or operational environment
  • Experience operating, troubleshooting and supporting a variety of AV systems
  • Ability to navigate system project files in an effort to provide and request additional support
  • Experience with AV tools, common test equipment, and commissioning requirements
  • Basic understanding of network architecture
  • Understanding of control system software
  • Understanding of DSP and related software
  • Understanding of media servers and content streaming
  • Understanding of typical digital signage systems and associated networks
  • Knowledge of Health and Safety rules and workplace safety
  • AVIXA Technologist Certification or ability to complete it within 6 months of hire date

AV Technician TIER 2 (all of tier 1 plus)

  • Extensive experience in operating, troubleshooting, and supporting a variety of AV systems including event environments
  • Proficient with room booking and fault ticketing systems
  • Ability to read, understand and convey schematics from CAD files
  • Proficient understanding of Network Architecture and IT systems
  • Experience with projector alignment, blending, lamp, and filter changes
  • Experience or training on Control system software including, but not limited to; Barco, Crestron, AMX, Extron, Cisco, Medialon, Alcorn McBride, etc.
  • Experience or training on DSPs and related software including, but not limited to; QSC, BiAmp, Clearone, Dante, Audinate, Polycom Sound Structure, etc.
  • Training on VC systems, codecs, and software including, but not limited to; Cisco, Polycom, Zoom, WebEx, GoToMeeting, Bluejeans, Teams, Google Hangouts, etc.
  • Liaising with vendor and OEM wherever needed to restore the services.
  • Experience with remote monitoring tools including, but not limited to; Barco Overture, QSC, Medialon, Isaac
  • AVIXA CTS Technology Specialist or ability to complete it within 6 months of hire date
  • Experience and training on typical digital signage systems, tools, and associated networks
  • Experience and training on typical Webcast delivery systems, tools, and associated networks
  • Experience in the planning, execution, and delivery of Audio Visual projects within a client environment
  • Experience in the management of small teams

NOTE: This list of job responsibilities is not an all-inclusive list, this is a general description. The specific tasks assigned may develop over time as the needs of the team and the customers evolves.

What qualifications are required?

  • High level of customer service skills dealing with clients at all levels.
  • Ability to analyze customer situations, make decisions, and solve problems under pressure.
  • Ability to work with a high degree of accuracy and detail.
  • Basic numeric skills.
  • Ability to maintain positive working relationships with management, co-workers, clients and vendors.
  • Ability to communicate effectively face-to-face, in groups, and via telephone and written communication. *
  • Ability to travel between sites with official client transport service
  • Ability to be detail-oriented and work without supervision.
  • College degree in a related technical field a plus
  • Strong desire to learn.
  • Intermediate experience with Microsoft suite of products
  • May include occasional weekend and after-hours work
  • Occasional travel for site work, training, and team meetings

WORK LOCATION:

Primary work location is customer sites

Company Description:

Electrosonic is a worldwide audio-visual company with extensive experience in designing, project managing, engineering and supporting AV systems and products.

Founded in 1964, the company has always been among the first to apply new technology to create tailored, state-of-the-art solutions that meet the challenges of the professional AV market.

With over 50 years of experience working on complex projects, both large and small and in multiple geographic territories, Electrosonic has developed a reputation that is unsurpassed in the industry. Many of Electrosonic's projects have been recognized with key industry and sector awards.

Electrosonic, Inc.
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